Refund and Returns Policy

Last Updated: 05-11-2025

Thank you for shopping with SVASTHAA.
We take great care in ensuring the quality, freshness, and safety of our millet-based food products.
Because we deal with consumable goods, our return and refund policy is designed to maintain food hygiene while ensuring fairness and customer satisfaction.

1. Returns Policy

❌ Products Not Eligible for Return

Due to the nature of our products, we cannot accept returns once the product has been:

• Opened, used, or consumed (partially or fully).
• Damaged after delivery due to mishandling, improper storage, or exposure to heat/moisture.

✅ Eligible for Return / Replacement

We accept returns or replacements only if:

• You received a damaged, expired, or incorrect product.
• The item is unopened, unused, and in its original packaging.

If you meet the above criteria, please contact us within 48 hours of delivery.

2. Return Request Process

To initiate a return or replacement:

1. Email us at info@svasthaa.in within 48 hours of receiving your order.
2. Include:
   • Your order number
   • Reason for return
   • Photographs of the product and packaging showing the issue
3. Our team will verify the claim within 2–3 business days.
4. Once approved, we’ll arrange a pickup or replacement as applicable.

3. Refund Policy

Once your return is approved and processed:

• Refunds will be issued to your original payment method (Credit/Debit Card, UPI, Wallet, etc.).
• It may take 7–10 business days for the amount to reflect in your account, depending on your bank or payment provider.

Refunds are not issued for:

• Change of mind or dislike of taste/texture (since food preferences are subjective).
• Delays caused by courier or unforeseen conditions (e.g., weather, lockdowns).
• Orders cancelled after dispatch.

4. Order Cancellation

You may cancel your order within 2 hours of placing it by contacting us at info@svasthaa.in.
Once your order is shipped, it cannot be cancelled.
If the cancellation request is approved, we will initiate a refund within 3–5 business days.

5. Damaged or Missing Products

In rare cases of transit damage or missing items:

• Please share clear unboxing photos/videos within 24 hours of delivery.
• We will verify and either resend the product or initiate a refund, as applicable.

6. Exchange Policy

We currently do not offer direct exchanges.
If you wish to replace a product, please follow the return process and place a new order once your return is approved.

7. Contact Us

For any concerns, reach out to our support team:
📧 Email: info@svasthaa.in
🌐 Website: https://svasthaa.in
🏢 Address: HP Siri Enterprises, Hyderabad, Telangana, India

Our Promise

We at SVASTHAA care deeply about your health and happiness.
Every product is crafted with purity and delivered with responsibility — and we ensure that every genuine issue is resolved fairly and promptly.