Terms and Conditions

Last Updated: 05-11-2025

Welcome to SVASTHAA (“we”, “our”, “us”).
By accessing or purchasing from our website https://svasthaa.in, you agree to abide by these Terms and Conditions. Please read them carefully before using our services.

1. General Information

This website is operated by HP Siri Enterprises under the brand name SVASTHAA.
Throughout the site, the terms “we”, “us”, and “our” refer to SVASTHAA.
By visiting our site or purchasing from us, you agree to be bound by these Terms & Conditions, including any additional policies referenced herein.

2. Eligibility

You must be at least 18 years of age to use this website and make purchases. By using our site, you represent that you meet this requirement.

3. Products and Services

• All products listed on our website are millet-based food products made with natural ingredients.
• We reserve the right to modify, discontinue, or update any product or packaging without prior notice.
• Product images are for representation purposes only; actual products may vary slightly due to natural ingredient variations.

4. Pricing and Payment

• All prices displayed on SVASTHAA.in are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.
• We reserve the right to change prices without prior notice.
• Payments must be made using our secure payment gateway (e.g., Razorpay, PayU, etc.).
• Orders will be processed only after successful payment confirmation.

5. Shipping and Delivery

• We deliver across India using trusted courier partners.
• Delivery times may vary based on your location, product availability, and unforeseen conditions.
• Once dispatched, tracking details will be shared via email or SMS.
• We are not responsible for delays caused by courier services, weather, or other external factors.

6. Returns and Refunds

• Due to the nature of food products, returns or exchanges are accepted only for damaged, expired, or incorrect items.
• To initiate a return, you must contact us within 48 hours of delivery with clear photos of the issue.
• Approved refunds will be processed within 7–10 business days via the original payment method.
• Products must remain unopened and unused for any return to be valid.

7. Cancellation Policy

• Orders can be cancelled within 2 hours of placing them by contacting our support team.
• Once shipped, orders cannot be cancelled.
• Refunds (if applicable) will be initiated after confirmation of cancellation.

8. Intellectual Property

• All content on this website — including text, images, graphics, logos, and product designs — is the property of SVASTHAA or its licensors.
• Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

9. Limitation of Liability

• SVASTHAA is not responsible for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.
• While we strive for accuracy, we do not guarantee that all product descriptions, prices, or content are error-free.

10. User Conduct

You agree not to:

• Use our website for any unlawful purpose.
• Attempt to hack, modify, or damage our website’s functionality.
• Post false information or engage in fraudulent transactions.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect and handle your personal data.

12. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of India.
Any disputes will be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

13. Contact Us

For any questions, feedback, or concerns regarding these Terms, please reach out to us:

📧 Email: info@svasthaa.in
🌐 Website: https://svasthaa.in
🏢 Address: HP Siri Enterprises, Hyderabad, Telangana, India

At SVASTHAA, we aim to build trust through transparency.

Your satisfaction and well-being are at the heart of everything we do.